FREEDOM OF INFORMATION ACT 2000

Welcome to the Publication Scheme for
EYE 2 EYE OPTICIANS MIDDLETON MANCHESTER
as required by the Freedom of Information Act 2000.

Introduction


This Publication scheme is a complete guide to the information routinely made available to the public by EYE 2 EYE OPTICIANS MIDDLETON MANCHESTER. It is a description of the information about our services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.


How much does it cost ?


The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.


How the information is made available?


The information within each Class is available in hard copy from:

EYE 2 EYE OPTICIANS
THE TOP FLOOR MALL
THE MIDDLETON CENTRE
MIDDLETON
M24 4EL

Or can be printed from OUR WEBSITE


Your Rights to Information


The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money. From January 1st 2005 it will oblige opticians' and optometrists' practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.

In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995. New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000. Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

MR G LORD F.Inst.SMM
EYE 2 EYE OPTICIANS
THE TOP FLOOR
THE MIDDLETON CENTRE
MIDDLETON
MANCHESTER
M24 4EL

Classes of Information

All NHS information at EYE 2 EYE OPTICIANS is held, retained and destroyed within NHS Guidelines. Our commitment to publish information excludes any information that can be Legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The Information on this Scheme is grouped into the following categories:

1. Who we are

EYE 2 EYE OPTICIANS
THE TOP FLOOR
THE MIDDLETON CENTRE
MIDDLETON
MANCHESTER
M24 4EL TEL 0161 653 0126


Details of all the Opticians and Optometrists employed in practice can be obtained by contacting the Practice directly AT THE ABOVE ADDRESS. Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel:207 580 3898.

2.Our services


Eye 2 Eye Opticians provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please click here or go to our on line NHS help desk or you may ask for details at our practice.

Appointments for eye tests can be booked over the phone at 0161 653 0126, or by dropping into the practice. The normal opening hours are from 9.15 am to 5.15 pm Monday to Saturday.

3. Financial and funding information

For every eye test performed on behalf of the NHS the opticians working at this practice receives a set fee of 16.72. This covers expenses such as optometrist and staff salaries, equipment costs and other store overheads. If you are not eligible for the NHS eye test, please contact our practice for details of our current charges. Full details of the company accounts can be found by contacting Companies House in the normal manner.

Our Company is registered as Termspec Ltd. and the registered Company number is 2451795.

4. Regular publications and information for the public


A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on our websites at our Optical Glossary.

Some of this information is also available in patient leaflets. These are freely available from all our practice To request a set of leaflets by post,

please write to:

EYE 2 EYE OPTICIANS
THE TOP FLOOR
THE MIDDLETON CENTRE
MIDDLETON
MANCHESTER
M24 4EL TEL 0161 653 0126


5. Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the practice, If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Mr Geoff Lord on 0161 655 3105. A full copy of our complaints policy is available on request or on our website and can be found in Class 6.


6) Our policies and procedures


  • Complaints. Complaints egarding our products or services can be handled within the practice in the normal manner, if you feel that your complaint has not been dealt with to your satisfaction then you may request to see the Practice Manager. If you are still not satisfied, then you may request to see the Practice owner Mr Geoff Lord who can be contacted either at the Practice or by telephone on 0161 655 3105.
  • Data protection Under the data protection acts of 1998 Patients are entitled to access their own personal clinical records, or any other personal information that may be held in writing, or retained within the Practice computer records.
  • Health and safety The Practice follows the Health and Safety Regulations as applicable


7. The publication scheme


In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available. Cost of Information for the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly


  • Accessed from our website - free of charge
  • Single hard copies of this document - at the cost of postage.
  • Multiple hard copies, or archived copies will attract a charge for photocopying, nbsp;retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance.
  • E-mail will be free of charge for single copies, multiple copies will attract a charge for additional time involved in the collaction of the files and information required. our e mail address is Glord2@aol.com


8. Useful Resources

Websites:



Publications:
  • NHS Openness Code

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Eye 2 Eye Opticians,
The Top Floor Mall,
The Middleton Centre
Manchester
M24 4EL